Read our case study on how Scalable MSP helped Ingenio Technologies with aligning there owner to business future growth…
Ingenio Technologies, a UK-based Managed Service Provider (MSP), was facing a significant challenge with the Managing Director being overwhelmed with day-to-day helpdesk management, leaving little time for strategic initiatives. To overcome this bottleneck, the company engaged with Scalable MSP. With Scalable’s coaching and mentoring, a team member was promoted to helpdesk manager, freeing up the MD to focus on more strategic initiatives.
“We were thrilled to have the opportunity to work with Ingenio Technologies and help them scale their service delivery and remove the MD from day-to-day operations,” said Darren Strong, Managing Director of Scalable MSP. “Our coaching and mentoring approach allowed a team member to be promoted to helpdesk manager, which has improved the overall efficiency of the service team. It’s fantastic to see how our strategic planing has helped the company grow and scale more effectively.”
In addition to coaching and mentoring, Scalable MSP also helped Ingenio Technologies with strategy and implementation of the service side of the business. The plan was quickly implemented, allowing the company to grow and scale the business correctly, and improve overall efficiency of the service team.
“The coaching and mentoring provided by Scalable MSP have been invaluable in helping us overcome our service delivery challenges,” said Simon Smyth, Managing Director of Ingenio Technologies. “We were impressed with their expertise in analysing our bottlenecks and creating a strategy plan to address them. The ongoing support and guidance we receive from Scalable have allowed us to focus on strategic initiatives and grow our business.”
Thanks to the partnership with Scalable MSP, Ingenio Technologies has been able to remove the MD from day-to-day operations, enabling the company to focus more on strategic initiatives. The team member who was promoted to helpdesk manager has excelled in their role thanks to Scalable’s coaching and mentoring. The strategy plan implemented by Scalable has addressed bottlenecks and improved service delivery, enabling the company to grow and scale more effectively.
“Scalable MSP is an integral part of Ingenio Technologies’ business and one of our most trusted suppliers. We highly recommend their services to any business looking to improve their IT service delivery,” added Smyth.
In conclusion, the partnership with Scalable MSP has enabled Ingenio Technologies to overcome their service delivery challenges and achieve their business goals. With a clear path forward for continued success, Scalable MSP remains an essential and trusted supplier to Ingenio Technologies.