Ingenio Technologies Case Study

“The coaching and mentoring provided by Scalable has been invaluable in helping us overcome our service delivery challenges. We were impressed with their expertise in analysing our bottlenecks and creating a strategy plan to address them.

The ongoing support and guidance we receive from Scalable has allowed us to focus on strategic initiatives and grow our business.

Scalable is an integral part of Ingenio Technologies and one of our most trusted partners. We highly recommend their services to any business looking to improve their IT
service delivery.”

Simon Smyth
Director, Ingenio Technologies

The Challenge

Ingenio Technologies, a UK-based Managed Service Provider, was facing a significant challenge with the Managing Director being overwhelmed with day-to-day helpdesk management, leaving little time for strategic initiatives.

To overcome this bottleneck, the company engaged with Scalable.

The Solution

With Scalable’s coaching and mentoring, a team member was promoted to helpdesk manager, freeing up the MD to focus on more strategic initiatives.

In addition to coaching and mentoring, Scalable also helped Ingenio Technologies with strategy and implementation of the
service side of the business.

The plan was quickly implemented, allowing the company to grow and scale the business correctly, and improve overall efficiency of the service team.

Key outcomes

MD has been successfully relieved of day-to-day operations, enabling the company to focus more on strategic initiatives.

The promotion of a team member to helpdesk manager has improved the overall efficiency of the service team.

Strategic planning has addressed bottlenecks and improved service delivery, enabling the company to grow and scale more effectively

“We were thrilled to have the opportunity to work with Ingenio Technologies, aiding them in scaling their service delivery and alleviating the MD from daily operations.

Our coaching and mentoring strategy facilitated the promotion of a team member to the role of helpdesk manager, which has improved the overall efficiency across the service team.

Seeing the impact of our strategic planning on the company’s growth and scalability has been truly rewarding.”

Darren Strong
Managing Director, Scalable

Learn how we helped Ingenio Technologies transform their service operations

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