About Your IT
Since 2009, Your IT has been providing client-focused IT support to businesses across Nottingham and the East Midlands. They have built a reputation for reliability and excellence by forming long-term, trusted partnerships.
With a strong foundation already in place, Your IT partnered with Scalable to enhance their service structure, reporting capabilities, and operational efficiency to support their ambitious growth plans.
Key Challenges
Whilst they had a dedicated team and solid client relationships, they saw opportunities to refine their processes and drive even greater success:
Optimising Data and Reporting: Your IT recognised the need for a more comprehensive data and reporting framework to provide clearer insights into performance and client satisfaction.
Defining Key Performance Metrics: The team sought to establish clear KPIs to help them set goals and measure progress effectively, ensuring everyone was aligned and focused on shared objectives.
“Scalable’s strategic approach has given us the clarity we needed. The new KPIs and reporting tools have transformed how we measure success and drive growth.”
Lee Hewson,
Managing Director, Your IT
Strategy
Scalable facilitated a strategy day with key members of the Your IT team to build on their strengths and drive continuous improvement:
Redesigning Service Structure
Together, we refined the service catalogue, bringing clarity to service offerings and establishing KPIs to ensure consistent, high-quality service delivery.
Enhancing Project Management
The implementation of a new project management module enabled the team to manage complex projects more effectively and provide deeper reporting insights.
Strategic Business Reviews
The Strategic Business Review (SBR) process provided regular opportunities to assess progress and refine strategies, ensuring alignment with growth objectives.
Security Operations Centre
The introduction of a Security Operations Centre (SOC) service board enhanced their ability to manage and respond to security incidents, adding an extra layer of value to their services.
Key outcomes
Enhanced Reporting Capabilities
Robust reporting, framework and KPIs for engineers, provided greater visibility into performance.
Streamlined Operations
New service structure, project module, and SOC streamlined operations, improving efficiency and team alignment.
Clearer Data and Metrics
The introduction of structured reporting clarified what "good" looks like and track progress effectively.
“The changes to our service structure and the introduction of the project module have made a big difference. Our team is more aligned and efficient than ever.“
Lee Hewson,
Managing Director, Your IT
Uncover how Your IT enhanced reporting capabilities and streamlined operations.
- Discover how they introduced KPIs and structured reporting to define what "good" looks like and track progress more effectively.
- Learn how their new service structure, project module, and SOC service board have streamlined operations, improving efficiency and team alignment.
