“When we brought in Scalable, we didn’t know exactly what we needed – we just knew they could help.
They found the gaps, helped us fix them, and gave us the tools to keep improving long after they stepped away.”
Chris Gorman
CEO, Apex Computing
About Apex Computing
Apex Computing is a technology services provider based in Salford Quays, founded in 2003 by school friends Chris and Daniel.
Over the past 21 years, they’ve built a trusted reputation for delivering responsive, reliable IT support, Microsoft 365 services, cybersecurity, and disaster recovery to businesses across the North West.
Their people-first mindset has shaped a strong internal culture – one that drives exceptional client service and long-term partnerships.
Why They Needed Change
As Apex scaled, so did the complexity of their day-to-day operations. CEO Chris Gorman found himself juggling everything from technical escalations to strategic decisions, with limited time to focus on driving the business forward.
They needed a clearer structure to keep service delivery consistent, support the team more effectively, and remove bottlenecks that naturally arise during rapid growth.
Strategy
Apex weren’t just looking to fix isolated issues, they wanted to build a long-term structure that would enable them to scale confidently.
This meant improving how the business operated day-to-day, reducing single points of failure, and building internal capability that could support future growth without constant firefighting.
Before jumping into delivery, we started with a Maturity Assessment to understand where Apex stood across service, operations, and leadership. This gave us a 360° view – not just of what needed fixing, but what was already working.
From there, we worked closely with Chris and the leadership team to shape and deliver two critical, high-impact projects:
Leadership & Hiring Support
Chris aimed to hire an Ops Manager but hadn’t recruited at that level before. We supported him through every step, defining the role, interviewing candidates, attending final-stage interviews, and designing a clear 30/60/90 day onboarding plan.
That hire (now Head of Ops) transformed internal capacity, freeing up Chris to focus on strategic growth.
Redesigning Professional Services
Apex needed to shift from a single-owner, multi-hat model to a scalable delivery structure. That meant mapping out and formalising every stage of the project lifecycle – from scoping and quoting through to delivery, comms, and reflection.
We worked closely with the team to define roles, streamline handovers, and boost project capacity.
Key Outcomes
Leadership
Chris stepped back from day-to-day ops. New Head of Ops promoted.
Professional Services
End-to-end project process implemented. Faster delivery, better margins.
Change Capability
Team equipped to run future internal projects without external support.
Culture & Retention
Clearer roles and accountability
Morale and engagement significantly improved.
“Scalable helped bring our ideas
together into a clear strategy.
We now have the tools to
scale with confidence.“
Chris Gorman
CEO, Apex Computing
Learn how Apex Computing restructured operations, scaled delivery, and freed up their CEO to focus on growth.
- See how they hired and onboarded a Head of Operations to unlock leadership capacity.
- Discover how they redesigned project delivery for faster turnaround and better margins.
- Learn how they built internal change capability to scale without external support.
