“50 new partners, 20% growth and no extra hires. We’re delivering more in less time thanks to the tools we implemented and the changes we made with Scalable”
John Joyce
CEO, CRS Technology Consultants
About CRS Technology Consultants
CRS is a well established MSP in Southwest Florida, trusted by 170+ businesses spanning construction, accounting, wealth management, and more.
They’re known for long-term partnerships, some stretching over two decades, built on deep understanding, embedded consulting, and a people first approach.
Why They Needed Change
After 37 years in business, CRS hit a pivotal moment. Their stack had served them well for more than a decade, but wasn’t fit for where they were heading.
Growth was intentional. Demand was rising. And they knew their legacy platforms would eventually become the bottleneck.
Strategy
Before diving into their implementation, we started by understanding the full landscape:
- Their people
- Their processes
- The way they work
- The long-term vision
CRS has a strong consulting mindset and deep client relationships, so any operational shift had to strengthen, not disrupt, the way they serve partners.
Once the assessment was complete, two priorities became clear:
Build the Right Foundations First
CRS needed their PSA configured the right way from day one. Team structures, workflows, documentation, data, and underlying framework that would support future growth.
This foundational work ensured CRS wasn’t just launching a new tool, but building a platform that could evolve with them for years.
Modernise Tickets & Workflows
CRS needed to rethink legacy processes that had built up over 20 years. Together, we modernised ticket handling and workflow logic to create a more scalable, streamlined way of working.
This resulted in faster turnaround times and smoother day-to-day operations.
Key Outcomes
Operational Capacity Unlocked
20% year on year growth and 50 new partners onboarded. Plus, lower utilisation despite the higher workload.
Modernised Ticket Handling
11-step processes reduced to 3. Less time spent on admin, more on client service. All resulted in improved quality for the team.
Scalable Processes to Last
Solid PSA foundation with structured workflows, a future proofed team and data setup for the team.
“Lots of people can do what we do and lots of people can do what Scalable does.
But not everyone does it the same way.”
John Joyce
CEO, CRS Technology Consultants
Learn how CRS secured 50 new partners and achieved 20% growth with no extra hires
- See how they cut 11-step workflows down to 3, giving the team more time for clients instead of admin.
- Learn how modernising legacy processes boosted turnaround speed while lowering overall utilisation, even with higher workload.
- Discover how structured workflows freed up leadership capacity, allowing the CEO and team to focus on growth instead of firefighting.
