Stop Hiring Yes-Men Into Your MSP

Most MSP owners say they want a team that challenges them.

Then someone does the job differently, and the owner steps straight back in.

The work gets done. The outcome’s the same.

But because it wasn’t done their way, it wasn’t done right.

So the team stops pushing back and starts waiting to be told.

Michelle Coombs started out cabling breweries with her dad as a teenager and went on to lead a 70-person, 24/7 operations team at an MSP. Now at Oprising, she helps MSPs fix the people, process and leadership problems that stop them growing.

She’s seen both sides: the technical leader who had to go and learn how to be human, and the owner who can’t let go.

The answer isn’t more control or more meetings.

It’s hiring people who’ll challenge you, giving your team the authority to say no, and taking the flak for them when they do.

So ask yourself one honest question:

When did someone in your team last tell you you were wrong?

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