Why AI Will Replace Your Tier 1 Techs
(If You Let It)
Why AI Will Replace Your Tier 1 Techs (If You Let It)
– scaleUP Podcast Ep.12
In this episode of scaleUP, Darren and Morgan from sit down with Bobby Jacobs from Thread.
They break down how MSPs can actually use AI and automation to free up service desks, cut ticket costs, and stay ahead – without losing the people and culture that make you different.
We explore:
– How to start with triage and zero-touch ticket closure
– When humans add value (and when they don’t)
– The hidden risk of losing skills in your team
– What makes automation actually profitable
– How to keep your culture strong when the work changes
– Why your AI strategy has to come from the top
If you’re serious about keeping your MSP ahead of the curve, listen to this first.
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